Help & Information
Returns & Refunds
What is your online return policy?
If you change your mind about a purchase, you can return your items within 30 days of receiving your order.
All returns must be unworn, unopened, unwashed, and undamaged, in their original condition with all tags attached. Items should be returned in their original, undamaged packaging.
The original packaging must be returned in its original condition and must not be marked, labeled, damaged, or taped.
For health and hygiene reasons, we do not accept returns or offer refunds on underwear, swimwear, and jewelry piercing products unless they are faulty.
JD Sports Singapore reserves the right to reject any return if the item, its box, or its packaging is marked, damaged, or not in a saleable condition.
The following products are categorized as non-refundable or exchangeable products:
1. Sport Bra(s)
2. Undergarment(s)
3. Sock(s)
4. Swimwear(s)
5. Bikini(s)
JD Sports Malaysia reserves the right to modify or include products classified as Non-Refundable including limited time-based restrictions at any time.
JD Sports Malaysia reserves the right to deny returns or exchanges for any orders reasonably suspected to be intended for resale or unauthorized distribution.
JD Sports reserves the right to refuse a refund or exchange for any order if there are reasonable grounds to believe that the purchase was made for resale or unauthorised distribution, except where such refusal would contravene your rights under Consumer Law.
How do I return my item?
In-Store Returns & Exchanges
You can return or exchange your online order at any JD Sports store in Malaysia.
Find your nearest store →
Home Pickup via DHL (West MY) / Pos Malaysia (East MY)
1. Contact our customer service team at +603 84081066 or customercare@jdsports.my to request a return.
2. We’ll send you a consignment note and schedule the pickup.
3. DHL or Pos Malaysia will collect your return.
4. Once we receive your item, you’ll get a confirmation email.
5. Refunds will be processed within 7 business days to your original payment method (timing may vary depending on your provider)
Return by Post
1. Fill out the returns form and include it with the items.
2. Mail your return to:
LF Logistics Services (M) Sdn Bhd
MDC Level 5 (Loading Bay 25~30) - JD Sports.
No.2, Jalan Tanjung Keramat 26/35, Section 26,
40400 Shah Alam, Selangor.
3. Refunds will be processed within 7 business days after we receive your item.
For any questions, reach out to us at +603 84081066 or customercare@jdsports.my.
Can I exchange the product?
For items that are not classified as non-exchangeable or returnable. Exchanges can be made at any storefront.
The following products are classified as Non-Returnable Products:
1. Sport Bra(s)
2. Undergarment(s)
3. Sock(s)
4. Swimwear(s)
5. Bikini(s)
How long will it take to get my refund?
We will email you as soon as your return has been received and processed by our team. Please note that it can take 7-14 working days for the refund to be reflected in your bank account.
I have a faulty/damaged item(s)
You have two easy options:
Option 1: Contact Customer Service
Get in touch with us at +603 84081066 or customercare@jdsports.my.
We’ll guide you through the return process and send your item to our inspection team. If a manufacturing fault is confirmed, we’ll issue a refund.
Option 2: Visit a JD Sports Store
Bring your dispatch note and the faulty item to any JD Sports store in Malaysia.
Our store team will help send it to our distribution centre for inspection.
If the fault is confirmed, a refund will be processed.
Will you refund my delivery charge?
If the item you returned is damaged, faulty, or not what you ordered, you will receive a full refund, including the delivery charge.
Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.
How do I return an order I made using the Click & Collect service?
- Items can be returned to the store in accordance with JD Sports' Returns Policy.
- You can exchange the product only once within 30 days from the date of receipt.
- Returned items must not be used, washed, or have tags missing.
- Items that do not comply with JD Sports' returns policy will be rejected.
How do I exchange something I bought in-store?
We offer product exchanges within 30 days of the date of purchase for full-priced merchandise and within 14 days for sale and promotional merchandise.
To be eligible for an exchange, an original receipt must be presented, and the returned merchandise must be in its original condition, with any accompanying tags intact and in its original packaging.
JD Sports Fashion Sdn Bhd reserves the right to modify these policies at any time without prior notice.
Can I request for a refund for item(s) bought in-store?
We do not offer refunds for items purchased in-store.
However, you may exchange your items within 30 days of purchase for full-priced merchandise and within 14 days of purchase for sale and promotional merchandise.
An original receipt must be presented for an exchange. All returned merchandise must be in its original condition, with any accompanying tags intact and in its original packaging.
JD Sports Fashion Sdn Bhd reserves the right to modify these policies at any time without prior notice.
Get in touch
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