Returns

If You Change Your Mind

8.1 You must return the Goods to Us Us (at your own risk and cost) within 30 days of notifying Us that You wish to cancel by returning them to the JD Sports distrubution centre, along with the delivery note as proof of purchase, We will not be responsible for any costs associated with returning the Goods to Us.

8.2 The Goods must be returned unused with the original packaging.

8.3 If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if you contact Customer Services we will try to provide You with an estimate of the courier cost.

8.4 We will ordinarily refund the full purchase price together with the standard delivery charge paid within 30 days of receiving the returned Goods or proof of postage of the same. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery. Please note though that if You want to return only some items but keep the rest of Your Order, You may not be entitled to a refund of the delivery charge.

8.5 You must take care of the products before You return them to Us. We may reduce the amount We refund to You if You use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value.

8.6 Products classified under “Non-Returnable Products” will not be eligible for any return or refund.

9. Non-Returnable Products

9.1 The following products are classified as Non-Returnable Products:

a. Bikini(s)
b. Swimwear(s)
c. Sock(s)
d. Undergarment(s)
e. Sport Bra(s)
f. All Yeezy products

For clarity, any products that is classified by JD as Non-Returnable will constitute as part of the list. JD reserves the right to modify, or include products to be classified as Non-Refundable including limited time based restrictions at any time.

Please fill in the form and email to customercare@jdpsorts.my and include with physical product to return to LF Logistic Services (M) Sdn Bhd. It is mandatory for customers to attach the form when emailing as failure to do so will result in your returns not being processed.

Need a returns form? Download PDF

1. Returns In Store:

You can return your order for free in store.

2. Returning an order by post:

To return a purchase made through the website, mobile or app, you can make your own arrangements through any postal carrier to our returns centre. We recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility. Please take note that walk-ins will not be entertained at the returns centre.

JD Returns Center:
LF Logistics Services (M) Sdn Bhd.
(JD Sports Returns)
LOT 22202, Jalan Gambus 33/4,
Seksyen 33,
40400 Shah Alam, Selangor,
Malaysia

3. Returning with CollectCo:

Online exchanges are temporarily unavailable.

You can head over to this link to initiate a return booking.

• First Step: Select current State and fill up your personal information and order number
• Second Step: Confirm the order by clicking “Submit”
• Third Step: Once done, you would need to get the CollectCo label in PDF, print it out and stick it securely on the parcel (make sure to be visible and clear)
• Final Step: Find the nearest CollectCo to you by clicking here and drop your parcel off at any CollectCo Points.

4. Returning with PostCo:

You may head over to this link to initiate a return booking.

• First Step: On the dropdown menu of ‘Return To’, select the retailer of your choice and in this case, select JD Sports.
• Second Step: You can enter a city, state or zipcode of your choice to search for the nearest drop off location to you.
• Third Step: Browse through the locations on the page and click on ‘More Info’ to view the selected location’s details.
• Fourth Step: Once done, click on ‘Proceed’ and fill up the required details (return reason, order reference, contact details etc.) When finished, click on ‘Book Now’ to complete the process.
• Fifth Step: You will receive a return booking confirmation email along with an auto-generated return label. If you have chosen a PostCo Plus drop off location, they will receive a QR code instead for on-site printing.
• Sixth Step: You need to download and print the return form from the link or email received, properly package the parcel and securely attach the return form on it.
• Final Step: You can return the parcel anytime to the location that you have selected.
  
  Note: Customers who have selected Postco Plus (displayed in purple icon on their website), as their drop off location do not need to print out their own return label.

Online exchanges are temporarily unavailable.

Website, Mobile or App order:

It can take between 7-14 working days for your refund to be reflected in your bank account.

In-store Kiosk order:

It can take between 7-14 working days for your refund to be reflected in your bank account.

Once the order has been processed a confirmation email will be sent to you. This is be usually within a few hours.

Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.

If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund.

If the item that you returned has been certified damaged or faulty, or isn’t what you ordered upon receiving, you will receive a full refund.

Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.

We are unable to exchange the item you return. However, you can return the unwanted item for a refund, and proceed to place a new order.

We provide product exchange within 7 days of the date of purchase.

You must return the product in its original condition (items that are unworn, unaltered, unwashed and in sellable condition) together with the original receipt.

Products on sale are not eligible for exchanges.

JD Sports Fashion Sdn Bhd reserves the right to vary these policies at any time without prior notice.

We do not offer any form of refund. You may, however, exchange your products within 7 days of purchase.

To be eligible for an exchange, your item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

JD Sports Fashion Sdn Bhd reserves the right to vary these policies at any time without prior notice.