Returns & Refunds

If you change your mind on a purchase, please return your goods to us within 30 days of receiving your order.

All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or in their original packaging which must also be undamaged in its original condition.

The original packaging must also be returned in its original condition and must not be marked, labelled, damaged, or taped.

Due to health and hygiene, we do not offer refunds on underwear, swimwear and jewellery piercing products unless faulty. JD Sports Malaysia reserves the right to reject your return should the item, its box or packaging be marked, damaged, or not returned in a saleable condition.

The following products are classified as Non-Returnable Products:

a. Nike Dunk and Nike Air Force 1
b. All Jordan Footwear
c. New Balance 550, New Balance 990V6
d. All Yeezy Products
e. All Raffle Products
f. Sport Bra(s)
g. Undergarment(s)
h. Sock(s)
i. Swimwear(s)
j. Bikini(s)

JD Sports Malaysia reserves the right to modify or include products classified as Non-Refundable including limited time-based restrictions at any time.

With effect from 15 February 2023, JD Sports Malaysia will no longer accept physical returns to the warehouse.

Need a return form? Download PDF

We offer exchange in-store except for items marked as Non-Returnable.

With effect from 15 February 2023, JD Sports Malaysia will no longer accept physical returns to the warehouse. You are welcome to return your online orders to any JD Sports stores in Malaysia. Use our store finder to locate a store now.

For further inquiries on returns, please contact our customer service team at +603 84081066 or by email at customercare@jdsports.my.

The refund process takes between 7-14 working days for orders placed through the desktop website, mobile website, mobile app, or personal shopper app.

Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.

Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.

If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund.

If the item that you returned has been certified damaged or faulty, or isn’t what you ordered upon receiving, you will receive a full refund.

Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.

We are sorry to hear that! Please contact our customer service team at +603 84081066 or by email at customercare@jdsports.my, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then offer a refund depending on the results.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD Sports stores. The team will be happy to assist and send your item off to our distribution centre. The distribution cent will carry out an inspection and offer a refund depending on the results.

We offer exchange in-store except for items marked as Non-Returnable. Use our store finder to locate a store now.

We provide product exchange within 30 days of the date of purchase for all full-priced merchandise and within 14 days of the date of purchase for all sale and promotional merchandise.

An original receipt must be presented to be eligible for an exchange. All returned merchandise must be in its original condition. Any accompanying tags must be intact and in original packaging.

JD Sports Fashion Sdn Bhd reserves the right to vary these policies at any time without prior notice.

We do not offer any form of refund for item(s) bought in-store.

However, you may exchange your products within 30 days of the date of purchase for all full-priced merchandise and within 14 days of the date of purchase for all sale and promotional merchandise.

An original receipt must be presented to be eligible for an exchange. All returned merchandise must be in its original condition. Any accompanying tags must be intact and in original packaging.

JD Sports Fashion Sdn Bhd reserves the right to vary these policies at any time without prior notice.

To return a purchase made through the in-store kiosk, please return to the same store where you placed the order. Original receipt must be presented for the exchange within 30 days of purchase for full priced merchandises and within 14 days of purchase for sales and promotional merchandises.

Returned merchandises for exchange must be in unworn and original packaging.

To return a purchase made through the website, mobile or app, please return to this address:

For Website, Mobile or App order:

With effect from 15 February 2023, JD Sports Malaysia will no longer accept physical returns to the warehouse. To return a purchase made through the website, mobile or app, please return to any JD Sports stores in Malaysia. Use our store finder to locate a store now.