1. All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
2. When we send your despatched email, there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 48 hours for your orders information to be visible.
3. Sign into your JD account www.jdsports.my/myaccount/dashboard/ and check your order history or simply use the track my order link to see the latest update of your home delivery.

Standard delivery is a home delivery which is usually made within 3-9 working days of your order being despatched.

Delivery cost: RM35

Free for orders above RM400

Please note, these charges may vary from time to time with promotional activity.

All orders are shipped from the UK, no customs charges apply.

We offer exchange in-store except for items marked as Non-Returnable.

With effect from 15 February 2023, JD Sports Malaysia will no longer accept physical returns to the warehouse. You are welcome to return your online orders to any JD Sports stores in Malaysia. Use our store finder to locate a store now.

For further inquiries on returns, please contact our customer service team at +603 84081066 or by email at customercare@jdsports.my.

Website, Mobile or App order

It can take between 3-5 working days for your refund to be reflected in your bank account.

In-store Kiosk order

It can take between 7-14 working days for your refund to be reflected in your bank account.

If the item that you returned has been certified damaged or faulty, or isn’t what you ordered upon receiving, you will receive a full refund.

Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.

Once the order has been processed a confirmation email will be sent to you. This is be usually within a few hours.

Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.

1. To check if your local store has an item in stock then please contact our Customer Service team who will be happy to help.
2. How do I contact you? - If you want to get in touch, then please use one of the below methods.
   1. Online Customer Care Form.

   2. By Email

      Our email address is customercare@jdsports.my

      Please provide the product code which you can find on the description for a quicker resolution.

   3. By Phone

      Please call your local store via the store locator

      Calls are charged at your standard network rate.

All online orders are shipped from our regional warehouse located in Malaysia.

Only certain products are shipped from the UK.

Orders placed on JD Malaysia website are for delivery to local address only.

No customs charges apply.

Unfortunately, we only provide Standard delivery for all orders which usually takes within 3-9 working days of your order being despatched.

Before you contact our Customer team. to advise on stock online, please ensure you've checked the item you require isn't showing as in stock on the website.

Our Customer Care team. have limited information on restocks, the best place to find out when new product is landed is via our social media channels.

It is not possible to use more than one promo code per order.

If you require information about your local JD Sports store, then please go to the below URL:

https://www.jdsports.my/store-locator/

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