Orders & Delivery

1. Eligibility
All taxpayers in Malaysia are eligible to receive an e-Invoice from JD Sports.

2. Invoice Generation
Upon completing your purchase, you will receive an email from JD Sports with a standard invoice attached. This email will include a QR code that can be used to request an e-Invoice.

3. Access
The QR code for requesting an e-Invoice is valid only within the same month as the invoice date. Requests made after the end of the month will not be processed, in accordance with Malaysian Government guidelines. For more information, please refer to the guidelines available here: Guidelines | Lembaga Hasil Dalam Negeri Malaysia

4. Accuracy of Information
You are responsible for providing accurate information to ensure that the e-Invoice reflects the correct details of the transaction. JD Sports is not liable for any inaccuracies resulting from incorrect information provided by you.

5. Dispute Resolution
If you notice any errors in the e-Invoice, you must request a rejection within 24 hours of validation via the MyInvois Portal, providing a specific reason for the dispute.

• If JD Sports agrees with your reason, we will cancel the e-Invoice within 72 hours and issue a new one.
• If the request for rejection is not made within 24 hours, or if the e-Invoice is not cancelled within 72 hours, no further cancellations will be allowed. Any necessary adjustments will require issuing a new e-Invoice. For assistance, please contact our customer service team.

6. Compliance
Our e-Invoicing system complies with Malaysian tax laws and regulations as stipulated by the Inland Revenue Board of Malaysia (IRBM). We ensure that all e-Invoices are generated in accordance with the prescribed standards and formats, ensuring accurate and lawful reporting of transactions.

7. Amendments
We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting the revised version on our website. We will make reasonable efforts to notify you of any significant changes. Continued use of our website and services after such changes constitutes your acceptance of the updated terms.

As we dispatch items from Malaysia & UK, dispatch times may vary for each item even if they are ordered at the same time.

Once your order has been dispatched, we offer the following times for delivery in business days.

Ships from West Malaysia: 2-3 business days

Ships from East Malaysia: 2-5 business days

Ships from UK: 7-14 business days

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

Unfortunately, we only provide Standard delivery for all orders which usually takes 2-5 working days of your order being dispatched

Please do expect additional transit days for all the deliveries/collections due to pandemic COVID 19, this is due to the cancellation of flights, lockdown, community quarantine on respective destinations/origins.

Yes, free delivery is available with no minimum spend

If you're having issues with your delivery, then please check the status of your order by using one of the below methods:

1. Go to www.jdsports.my/track-my-order/, enter your order no. and the email address that you have used to place the order. If you don't have the order number handy, please enter your postcode.
2. Check the tracking link we sent in your despatch email to view the latest tracking information.
3. Sign into your JD account www.jdsports.my/myaccount/ and check your order history or simply use the track my order link to see the latest update of your home delivery.

If you're still having issues with your delivery, then please contact our Customer Care team who will be happy to help.

Your order may be shipped from our two distribution centers (Malaysia & UK) which is known as a split shipment. To confirm if your order is a split shipment, please review your delivery confirmation e-mail. We will provide two tracking numbers if the order is coming in two shipments.

Because we ship from multiple locations, some orders may be split shipped, and arrive at different times.

At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.

If you have not received your full refund after 5 working days, then please contact our Customer Care team.

There are various reasons as to why your order might have been cancelled. Please contact our Customer Care team. who will be happy to assist you further on this issue.

All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

When we send your despatched email, there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 24 hours for your orders information to be visible.

Track your order with JD's own tracking service. All you need is your order number and email address: JD Tracking.

Alternatively, you may track your order with DPEX using your Consignment Number (Connote #) at https://dpex.com/track-and-trace/.

If you have received the wrong item, then please contact our Customer Care team. who will be happy to assist you in getting this issue resolved.

If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund.

Please expect slight delays for orders shipped during peak seasons.

Please note our distribution center(s) are closed on weekends and public holiday. For orders placed on, or the day before one of these dates, processing time will be extended by 2-3 working days.

If you've not had a confirmation email, then please check your junk mail folder to make sure it's not in there.

Please note that once your order has been placed, we're not able to resend your confirmation email. To check that your order has been received, login to your account on the JD website, then go to the orders section of the 'My Account' area.

If you don't have a registered account or you still cannot find your order, please contact our Customer Care team. who will be happy to help.

To ensure that you receive future notification emails from us, make sure we're in your email safe senders list and double check the email address you've registered with us is correct.

Our orders are shipped locally in Malaysia.

No customs charges applied